Shipping policy
Last updated: September 8, 2026
This Vulcinity Shipping Policy explains order processing, shipping rates, tracking, delivery, and what to do when a package is delayed or returned.
Order Processing Times
We typically process in-stock orders the same business day or the next business day. Orders placed on weekends or holidays begin processing on the next business day. Processing time is separate from carrier transit time.
High-volume launches, promotions, severe weather, carrier disruptions, or address-verification issues may add processing time. If a significant delay affects your order, we will contact you using the information provided at checkout.
Shipping Rates and Free U.S. Shipping
Available shipping methods and rates are displayed at checkout based on the destination and order contents. Eligible domestic U.S. orders totaling $50 or more after applicable discounts receive free standard shipping. Expedited shipping, when offered, may cost extra.
Estimated Delivery
Estimated delivery windows shown at checkout begin after an order is processed. They are estimates, not guarantees. Vulcinity is not responsible for delays caused by carriers, weather, customs, incorrect addresses, or events outside our reasonable control, but we will help you investigate a delayed shipment.
Tracking Your Order
When tracking is available, we will email a shipping confirmation with the tracking number. Tracking can take up to 48 hours to update after the carrier receives the package.
Address Changes and Order Corrections
Review your shipping address before submitting your order. If you notice an error, contact sales@vulcinity.com as soon as possible. We cannot guarantee changes after fulfillment has begun, and we cannot redirect a package once the carrier has accepted it.
Delivered, Lost, or Delayed Packages
Marked delivered but not received
Check the delivery location, household members, neighbors, and any parcel locker, then allow one business day because carriers sometimes scan packages before final delivery. If the package is still missing, contact the carrier and email us with your order number.
Lost or stalled in transit
If tracking has not moved for several business days or the carrier confirms a loss, contact us. We will review the shipment and, when appropriate, work with the carrier on a claim. Resolution options depend on the carrier investigation and product availability.
Split Shipments
Items in one order may ship separately. If so, you may receive more than one shipping confirmation and tracking number at no additional standard-shipping charge.
International Shipping
If international shipping is available to your destination at checkout, delivery may take longer because of customs. The recipient is responsible for import duties, taxes, brokerage fees, and other destination charges unless checkout states otherwise. Customs may delay delivery, and international charges are not refundable by Vulcinity.
Returned-to-Sender Packages
Packages returned because of an incorrect or incomplete address, refusal, or repeated failed delivery may be refunded after they return to us, less nonrefundable shipping and carrier charges where permitted by law. Contact us if you want to request reshipment; additional shipping charges may apply.
Returns
Shipping questions are separate from returns and exchanges. Review our Refund Policy for eligibility, time limits, and return instructions.
Shipping Help
Email sales@vulcinity.com with your order number and a brief description of the issue.
