Refund policy
RETURN AND REFUND POLICY
Last updated: September 8, 2026
We want you to be confident shopping with Vulcinity. Eligible items may be returned within 30 days after delivery through our Customer Hub.
RETURN ELIGIBILITY
To qualify for a return, merchandise must be:
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Unworn, unwashed, and unused
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In its original condition
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Returned with the original tags attached
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Requested within 30 days after delivery
A return reason is required when submitting your request. Items that do not meet these requirements may be declined or returned to the customer.
HOW TO START A RETURN
All returns should be started through the Vulcinity Customer Hub:
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Visit vulcinity.com and select the account icon.
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Log in using the email address associated with your order.
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Select the order containing the item you want to return.
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Choose “Start a return” or “Request return.”
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Select the item, provide the required return reason, and choose an available return or exchange option.
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Follow the return instructions provided through the portal.
Please do not mail merchandise back without first submitting the return through Customer Hub. Unauthorized returns may not be accepted or processed.
If you are unable to access Customer Hub or experience a problem submitting your return, email sales@vulcinity.com with your order number and a description of the issue.
SALE, CLEARANCE, AND FINAL-SALE ITEMS
Sale, clearance, and other items marked final sale are not eligible for return or exchange.
Gift cards are nonreturnable and cannot be redeemed for cash except where required by law.
These restrictions do not apply when an item arrives damaged, defective, or different from what was ordered.
SIZE EXCHANGES
Eligible items may be exchanged for another size when inventory is available.
Start the exchange through Customer Hub and select the available exchange option. Exchanges are not guaranteed until the replacement item is reserved or processed. If the requested size is unavailable, you may return the eligible item for a refund and place a new order for another available product.
DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
If your order arrives damaged, defective, or incorrect, start a return through Customer Hub and select the reason that best describes the problem.
You may be asked to provide photographs or additional information. If you experience difficulty using the portal, email sales@vulcinity.com with your order number, a description of the problem, and clear photographs when applicable.
Approved damaged, defective, or incorrect-item claims will not be charged return shipping.
RETURN SHIPPING COSTS
Customers are responsible for return shipping costs for standard returns and size exchanges.
Depending on the return method offered through Customer Hub, the return-shipping cost may be paid when the return is submitted or deducted from the refund amount.
Original shipping charges and expedited-shipping fees are nonrefundable unless the item was damaged, defective, or incorrect, or a refund is otherwise required by law.
RETURN PACKAGING AND TRACKING
Follow the packaging and shipping instructions provided through Customer Hub. Keep your return receipt and tracking information until the return is completed.
Vulcinity is not responsible for customer-paid returns that are lost or damaged before reaching us. We recommend using a trackable shipping method.
REFUND PROCESSING
Refunds are processed after the returned merchandise is received and inspected.
If the return is approved, the refund will be issued to the original payment method, less any applicable return-shipping charges. We cannot issue a refund to a different card, bank account, or payment method.
Your bank, credit-card company, or payment provider may require additional processing time before the refund appears in your account.
If your approved refund has not appeared after your financial institution’s normal processing period, contact the institution first. If the issue remains unresolved, email sales@vulcinity.com.
ORDER CANCELLATIONS AND CHANGES
If you need to cancel or change an order, contact sales@vulcinity.com as soon as possible.
We cannot guarantee that an order can be changed or canceled after processing or fulfillment has begun. Once an order has shipped, it must be handled through the standard Customer Hub return process.
GIFTS
Eligible gifts may be returned through Customer Hub using the original order information.
Refunds are generally issued to the original purchaser’s payment method. Contact sales@vulcinity.com if you need help locating a gift order or understanding the available options.
RETURN AND REFUND SUPPORT
Customer Hub should be used to start all returns and exchanges.
For technical problems with Customer Hub or questions about an existing return, contact:
Vulcinity
Email: sales@vulcinity.com
